Terms and Conditions

Please give at least 48 hours if you need to cancel or rearrange an appointment. There will be a charge of 50% of the full groom cost for failure to give enough notice, or if I arrive and you are not in.

A flat parking space (two cars wide) will need to be available outside your home. Also a socket available to plug the van in, for the electrics to work throughout the grooming appointment. If no parking is available a fee will be charged at 50% of the full groom cost.

Dogs should be used to being groomed by a professional (unless a puppy). Please state if this is not the case so more time can be allowed for your appointment. I take my time with nervous/stressed/young/old dogs to allow them to get used to and enjoy the grooming experience.

All long haired dogs need to be regularly brushed at home. It should be possible to pass a comb through the dog's coat prior to the commencement of the appointment. Failure to do this may incur additional charges as it may take more time and skill to complete the service, as a result of poor coat condition.

All long haired dogs need to be regularly brushed at home. It should be possible to pass a comb through the dog's coat prior to the commencement of the appointment. Failure to do this may incur additional charges as it may take more time and skill to complete the service, as a result of poor coat condition.

Matted coats will be clipped short, in accordance to the Animal Welfare Act. A shave off form will need to be completed and signed before the groom can begin. An additional fee will be charged for matted coats as they require more time, skill, along with wear and tear on equipment. I will then advise you on a healthy grooming routine and tools to use to manage your dog's coat long term.

All dogs should be free of parasites, fleas, ticks and worms. If these are found on your pet, you will be charged an additional £10 for extra treatment and sterilization of all equipment.

You must inform me if your dog has ever bitten or displayed aggression. The Dangerous Dogs Act holds owners liable for bites and injuries caused by their dogs.

If a dog tries to bite, a muzzle may be used to carry on the groom. If completion of the groom is not possible for your dogs and my safety, I reserve the right to refuse to finish the groom. You will pay for the part of the groom completed.

Your dog may be photographed before, during and after their groom. These images, along with the dog's name, may be used on our Facebook page, website or for other advertising. Please state before the groom commences if you do NOT wish for your pet to be photographed.

Flawless Paws prices are charged a base rate by the hour. This makes pricing much fairer across the board for all owners. The first hour is charged at a higher rate of £30 for small breeds and £35 for large breeds, with each subsequent hour charged at a lower rate of £20. This will be charged to the nearest 15 minutes. Additional charges will be applied for heavily matted dogs, fleas or other parasites. Prices are subject to review.